Information Collected

Bombas may collect information that you provide directly and information that is collected automatically when you use our website.

• Contact details, such as name, email address, billing details, and shipping details.
• Order information, including products purchased, order history, order number, and customer service requests.
• Account information, if you create or access an account on our website.
• Payment-related information needed to complete a transaction through PayPal, Stripe, or credit card payment processing.
• Website usage information, such as pages viewed, device type, browser type, referring pages, and general interaction data.
• Messages, photos, screenshots, or other details you choose to send when contacting customer support.

How Information Is Used

Bombas uses customer information to operate the store, support purchases, respond to questions, and improve the online shopping experience.

• To process, confirm, manage, and fulfill orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send order confirmations, service messages, and important account or transaction updates.
• To review website performance, improve page experience, and understand how visitors interact with the store.
• To help prevent fraud, unauthorized activity, misuse, or security concerns.
• To send marketing emails when you subscribe or otherwise agree to receive them.

Order Processing

When you place an order with Bombas, we use the information you provide to process your purchase, prepare order details, communicate about your order, and support delivery-related customer service.

Order information may also be used to help manage returns, exchanges, refunds, damaged or incorrect item requests, and other post-purchase support needs.

Payment Information

Bombas accepts payments through PayPal, Stripe, and credit card payment processing. Payment details are handled through payment processing services used to complete transactions securely.

We do not ask customers to send full payment card numbers by email or through customer service messages. Please do not include unnecessary payment details or sensitive financial information when contacting us.

Cookies And Analytics

Bombas uses cookies and analytics tracking to help the website function, remember certain preferences, understand store performance, and improve the customer experience.

• Essential cookies may support shopping cart, checkout, account, and website functionality.
• Analytics cookies may help us understand page visits, browsing activity, traffic sources, and website performance.
• Preference cookies may help remember choices you make while browsing.
• Marketing-related cookies may be used to help measure or improve promotional messages when applicable.

You can manage cookies through your browser settings. Blocking some cookies may affect certain website features or shopping functions.

Email Marketing

If you subscribe to Bombas email marketing, we may use your email address to send promotional messages, product updates, sale notices, or other store-related communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in marketing messages or by contacting us at [email protected]. Transactional emails, such as order updates or customer service messages, may still be sent when needed.

Service Providers

Bombas may share limited information with service providers that help operate the store, process payments, manage orders, support delivery, provide customer service, send emails, review analytics, or protect the website.

These service providers are expected to use information only as needed to provide services for Bombas and to handle information responsibly.

Data Security

Bombas uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment system, or online transmission method can be guaranteed to be completely secure.

Customers should also take steps to protect their account information, use strong passwords when applicable, and avoid sending sensitive information through unsecured messages.

Data Retention

Bombas keeps customer information for as long as reasonably needed to support orders, provide customer service, maintain business records, prevent fraud, resolve disputes, and comply with applicable obligations.

Retention periods may vary depending on the type of information, the purpose for using it, and whether continued storage is reasonably necessary.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, or a copy of certain information.

To submit a privacy-related request, contact Bombas at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Bombas does not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review the request and take appropriate steps.

International Users

If you access the Bombas website from outside the region where our store operations or service providers are located, your information may be processed in a different location than where you live.

By using the website or submitting information, you understand that information may be transferred, stored, or processed where our store systems or service providers operate.

Policy Updates

Bombas may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or privacy practices. When updates are made, the “Last updated” date near the top of this page will be revised.

We encourage customers to review this page periodically to stay informed about how Bombas handles privacy and customer information.